Delivery and Returns

Delivery

Capital Games aim to deliver within three working days from the initial receipt of order or when the payment is made.

We endeavour to dispatch Economy, Standard and Special delivery orders same-day if received before 2pm Monday-Friday (excl. Bank Holidays), and all other such orders will be dispatched the next working day (Monday-Friday, excl. Bank Holidays).

Returns

Products can be returned for any reason within 30 days of the initial purchase, any postage costs will be paid for by the customer for unwanted items. Sealed product and accessories must be returned in their original packaging undamaged and unopened. 

Faulty goods, or goods damaged in transit before receipt by the customer, can be returned within 30 days of the initial purchase. If you contact us first with information/images about the fault/damage, we will be able to provide a postage label for you, free of charge. Products returned for being faulty or damaged in transit are normally replaced/exchanged for identical products.

Please contact us if you are unsure of anything or require assistance with a return.

Please send to:

Capital Games

18 Churchill Road

Gloucester

Gloucestershire

GL1 5DG

Please include original details of the order.